Policies, Insurance & Payment


We understand that emergencies arise, however, appointments are pre-arranged and it is your responsibility to keep or cancel your appointment with a minimum of 24 hours notice. Failure to cancel or or no-show for a scheduled appointment with less than 24 hours notice will result in a $50.00 charge to your account.

If an appointment is canceled electronically the day prior, and it is after business hours, you will be subject to our cancellation policy.

Late Patients

Patients are required to be on time for their appointments. If a patient is more than 10 minutes late for an appointment, the appointment may need to be rescheduled. It will be at the discretion of the provider and the front desk staff to determine if there will be enough time to see the patient if they are late.

Co-Pays / Billing / Insurance

Patients who have a co-pay as part of an agreement with their insurance carrier will be required to pay prior to meeting with the provider for each visit. Covered procedures vary with each insurance company. Some treatments/procedures/labs are not covered by insurance plans and may not be covered. In the event you are not aware of charges that are not covered by your plan, you will be billed for the balance after we obtain a denial from your insurance company. If you have a specific concern regarding your coverage, contacting your insurance company is the most assured way of checking coverage information. You are responsible for knowing your insurance benefits.


Self-pay patients who are responsible for their medical bills are required to pay the consultation fee at the time of service. The front desk staff will not be able to quote exact prices prior to the appointment. Your bill will be determined by the physician based on the recommended course of treatment.

Prescription Refills

Medication refills will be processed during office hours only. Patients will need to contact their pharmacy when a refill is needed. The pharmacy will then forward a refill request to our office. The provider may deny renewal based on the drug type or based on the fact that the patient needs to be seen in the office prior to a renewal. Refills for oral medications will not be authorized for any patient who has not been seen in this office in over 3 months.


According; to the Health Insurance Portability Act of 1996, we adhere to your rights of privacy and agree to NOT release any confidential medical information regarding your treatment to anyone. Only you can grant access to your chart.

Accepted Payment Methods
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Personal Check
  • Apple Pay
  • Zelle

All payment methods are accepted in person and by mail, phone payments can be made with credit cards only.

For any questions regarding billing or a statement you received please call our office at (818)-464-4870

Insurances Accepted
  • Aetna  PPO
  • Medicare- Noridian
  • Aetna open access
  • Aetna local plus
  • Blue cross PPO
  • Blue Shield PPO
  • Health Net PPO (some exclusion applies)
  • United Health care Commercial plans
  • UnitedHealthcare – Sierra health
  • United Healthcare – Empire plans

If your insurance is not listed please contact the office at (818)-464-4870 for assistance.

Dr. Ali Sheybani at Joy Medical provides comprehensive primary care and medical weight loss in Sherman Oaks, California and surrounding areas.